Terms of Service

Last updated: 11 October 2026

These terms explain the rules for using aquiladimensions.com, the Aquila Dimensions CRM and our studio services. Please read them carefully. They are written in plain English, but they are a binding agreement.

1. About these terms

Who we are

• Aquila Dimensions is a brand of Aquila Softwares Corporation, a company based in Davao City, Philippines.
• Our address is 212 ENM Bldg, Sampaloc St, Juna Subdivision, Matina Crossing, Davao City, Philippines.
• In these terms, "we", "us" and "our" mean Aquila Softwares Corporation, operating as Aquila Dimensions.
• "You" means the person or company using our website, the CRM or our studio services. If you accept these terms for a company, you confirm that you have authority to bind that company.

What these terms cover

These terms have four parts:

• General terms (sections 1 and 2) apply to everyone.
• Part A covers the Aquila Dimensions CRM.
• Part B covers our studio services (branding, marketing, social media, ads, email marketing, photo and video).
• Shared terms (Part C) apply to both the CRM and studio services.

Accepting these terms

• You accept these terms when you use our website, create a CRM account, start a free trial, pay for a plan, or accept a studio proposal.
• If you do not agree, please do not use our website or services.
• Our Privacy Policy explains how we handle personal data. It forms part of these terms.

Who can use our services

• You must be at least 18 years old and able to enter into a binding contract.
• Our CRM and studio services are designed for businesses and professionals.

2. Using our website

You may browse aquiladimensions.com for your own information. Please do not:

• copy, scrape or republish our website content without our written permission;
• try to break, overload or get around the security of our website; or
• use our website for anything unlawful, misleading or harmful.

Part A — Aquila Dimensions CRM

3. Your account

• You need an account to use the CRM. Please give accurate details and keep them up to date.
• Keep your password secret. You are responsible for everything done under your account.
• Each user needs their own login. Do not share logins to get around your plan's user limit.
• Tell us straight away at marketing@aquilasoftwares.com if you think someone has accessed your account without permission.

4. Free trial

• New workspaces get a 14-day free trial. You do not need a card to start.
• Nothing is charged during or after the trial. We never charge you automatically.
• When the trial ends, your workspace locks until you make your first payment.
• If you pay during the trial, your first paid month starts when the trial ends, so you do not lose any trial days.
• We may limit free trials to one per company.

5. Plans, prices and payment

• Prices are shown in Philippine pesos.
• Aquila Softwares Corporation is a non-VAT registered business. Our prices are not subject to VAT, and our invoices and receipts will not show VAT.
• You pay in Philippine pesos through aq-pay using QR Ph. Scan the QR code with GCash, Maya or any bank app that supports QR Ph.
• Each payment is a one-off payment for one month. We do not store your card or e-wallet details.
• Enterprise plans are priced in a written quote. If the quote differs from these terms, the quote applies.
• We may change our prices. A price change never affects a month you have already paid for. The current price is always shown before you pay.

6. Prepaid months, no automatic renewal

• Each payment covers one prepaid month of access for your plan.
• There is no automatic renewal. We will never charge you without you choosing to pay.
• To keep using the CRM, simply pay for the next month before your current month ends.
• To stop, simply do not pay again. There is nothing to cancel.

7. Refunds

• Payments cover one prepaid month and are not refundable, except where the law requires a refund.
• Nothing in these terms limits any rights you have under Philippine consumer law.
• If you are a consumer in the European Union or the United Kingdom, nothing in these terms limits your mandatory rights under your local consumer law.

8. Locked workspaces and your data

• When your paid month (or your free trial) ends without a new payment, your workspace locks. You cannot use the CRM until you pay again.
• Your data stays in the workspace while it is locked. When you pay again, you pick up where you left off.
• We keep a locked workspace's data for a period we will announce in advance by email before any deletion.
• If your workspace is locked and you want a copy of your data, email us and we will help you export it.

9. Founding offer

• The first 20 companies to subscribe to a paid plan under our founding offer get two benefits:
  • their plan price is locked for as long as they stay subscribed without a lapse; and
  • a free setup call to help them get started.
• A lapse means your workspace stays locked for more than 30 days without payment. If you lapse, the founding price ends and the current price applies when you pay again.
• The locked price applies to the plan you are on when you join. If you change plans, the current price of the new plan applies unless we agree otherwise in writing.
• We apply the founding offer manually and will confirm by email if your company qualifies. It cannot be transferred or exchanged for cash.

10. Acceptable use

When using the CRM, you must not:

• upload anything unlawful, harmful or that you have no right to use;
• upload malware or try to break, overload or get around the security of the CRM;
• try to access another customer's workspace or data;
• copy, resell, reverse-engineer or rebuild the CRM, except where the law allows it;
• use the CRM's reminder emails to send spam, harassment or misleading messages; or
• use the CRM to break any law, including data privacy and anti-spam laws.

11. Your data and CSV export

• You own your data. Everything you put into the CRM about your business and your clients ("customer data") stays yours.
• You give us permission to host, store, copy and process your customer data only to run, secure and support the CRM for you, and to meet our legal duties.
• You can export your customer data to CSV at any time while your workspace is active.
• You are responsible for the accuracy of your customer data and for having the right to use it.

12. Data processing

• For customer data about your own clients, you are the personal information controller and we are your personal information processor. We process that data only on your instructions and to provide the CRM.
• You must have a lawful basis for the personal data you put into the CRM, and you must tell your clients how you use their data.
• Reminder emails sent through the CRM to your clients are sent on your behalf.
• Our Data Processing Terms, set out in the Annex at the end of these terms and published at aquiladimensions.com/dpa, form part of these terms for CRM customers. They explain how we process and protect customer personal data.

13. Record-keeping tools, not tax or accounting advice

The CRM includes invoices with payment details, OR/SI numbering, aging reports, withholding reports, reminder emails to your clients, proposals and CSV export.

• These are record-keeping tools. They are not tax, accounting, legal or BIR-compliance advice.
• You are responsible for your own BIR registration, your authorised OR/SI series, your withholding tax filings, and the accuracy of your records.
• We do not guarantee that any invoice, receipt, number series or report will be accepted by the BIR or any other authority.
• Please check important figures and filings with your accountant or tax adviser.

14. Availability and support

• We work hard to keep the CRM running, but we do not promise it will always be available or error-free. We do not offer a service level agreement (SLA) unless we agree one in writing, such as in an Enterprise quote.
• We may carry out maintenance, updates or changes to features. Where we can, we will give notice of planned downtime.
• The CRM is hosted with DigitalOcean, which may store data in data centres outside the Philippines.
• For help, email marketing@aquilasoftwares.com or message us on Viber at +63 917 731 9598.

15. Suspension and closing your account

• We may suspend or close your account if you seriously or repeatedly break these terms, if your use puts the CRM or other customers at risk, or if the law requires it.
• Where it is reasonable to do so, we will warn you first and give you a chance to fix the problem.
• You can stop using the CRM at any time. To close your account and ask us to delete your data, email us.

Part B — Studio services

16. Our studio services

We offer:

• Branding and marketing consultancy, as a monthly retainer;
• Social media management;
• Meta ads management;
• Email marketing; and
• Photo and video production.

17. Proposals and statements of work

• The scope, deliverables, timeline and price of each engagement are set out in a written proposal or statement of work ("proposal").
• Booking a call or sending an inquiry does not create a contract. The engagement starts when you accept the proposal in writing (including by email) or pay the first invoice.
• If a proposal and these terms conflict, the proposal applies.

18. Retainers, fees and payment

• No minimum term or lock-in. None of our studio packages or retainers has a minimum contract term.
• Retainers are monthly and run month to month. They are prepaid or invoiced, as stated in your proposal.
• Project fees are paid as stated in your proposal.
• Prices are shown in Philippine pesos.
• Aquila Softwares Corporation is a non-VAT registered business. Our prices are not subject to VAT, and our invoices and receipts will not show VAT.
• If a payment is late, we may pause work until it is paid.
• Work outside the agreed scope is quoted and charged separately.

19. Approvals, revisions and your content

• You agree to give feedback and approvals on time. Delays on your side may move the timeline.
• Your proposal states how many rounds of revisions are included. Extra revisions are charged separately.
• When you approve a deliverable, it is treated as final.
• You may give us logos, photos, text, product details or other content to use. You confirm that you own it or have permission to use it, and that it does not break any law or anyone else's rights.

20. Meta ads management

• You pay your ad budget directly to Meta. We never hold or pay your ad spend.
• Our fee covers managing your ads. It does not include your ad budget.
• Meta's policies, ad reviews, account restrictions and account decisions are outside our control.
• We cannot guarantee ad approval, reach, results or return on ad spend (ROAS).

21. Email marketing

• You confirm that your email list was collected lawfully and that the people on it have given any consent the law requires.
• You are responsible for complying with anti-spam and privacy laws that apply to your emails, including unsubscribe requirements.
• We may refuse or pause a campaign if we believe it breaks the law or the email provider's rules.

22. Photo and video: talent, releases and stock

• When we hire models or talent for your shoot, we get signed releases that cover the uses agreed in your proposal.
• If you provide your own talent, staff or locations, you are responsible for getting their releases and permissions.
• Stock photos, video, music and fonts are licensed from third parties under their own licence terms. Licence costs are as stated in your proposal.
• Using content beyond what your proposal and the releases allow may need extra permissions or fees.

23. Cancellation

• There is no minimum term or lock-in. Retainers continue month to month until either of us ends them.
• Either of us can end a monthly retainer at any time by giving 30 days' written notice. Email is fine.
• Fees for the notice period, and for work already done, remain payable.
• For one-off projects, cancellation terms are set out in your proposal. If the proposal says nothing, you pay for work done up to the date of cancellation.

24. No guaranteed results

We do our best work for every client, but we cannot guarantee results such as followers, engagement, leads, sales or return on ad spend. Results depend on many things outside our control, including platforms, markets and your own business.

Part C — Shared terms

25. Intellectual property

Our property

• The CRM, our website, our brand, and our software, tools, templates, methods and know-how belong to us or our licensors.
• Using the CRM gives you the right to use it under these terms. It does not transfer ownership.
• If you send us feedback or ideas, we may use them to improve our services, with no obligation to you.

Studio deliverables

• Once you have paid in full, ownership of the final deliverables we create for you transfers to you, unless your proposal says otherwise.
• Until then, you may use draft deliverables only to review them.
• We keep ownership of our pre-existing tools, templates and know-how. Where they form part of your deliverables, you get a permanent licence to use them as part of those deliverables.
• Third-party materials, such as stock content, music and fonts, stay under their own licence terms.

Portfolio

• We may show work we created for you in our portfolio and marketing, unless you tell us in writing that you opt out.
• We will never share your confidential information in our portfolio.

Your property

• Your content, brand assets and customer data stay yours.

26. Confidentiality

• We each agree to keep the other's confidential information private and to use it only for our work together.
• Confidential information includes business plans, pricing, client lists, customer data and anything marked or clearly meant to be confidential.
• This does not apply to information that is already public, that the other party already had, or that the law requires to be disclosed.

27. Warranty disclaimer

• We provide the CRM, our website and our studio services with reasonable care and skill.
• Apart from that, and to the extent the law allows, they are provided "as is" and "as available".
• We do not promise that the CRM will be uninterrupted or error-free, that reports or calculations will be complete or correct, or that our services will meet every need or legal requirement of your business.

28. Limitation of liability

To the extent the law allows:

• We are not liable for indirect or consequential losses, such as lost profits, lost revenue, lost data, lost business opportunities, or tax assessments and penalties.
• For the CRM, our total liability for any claim is limited to the fees you paid us for the CRM in the 3 months before the claim arose.
• For studio services, our total liability for any claim is limited to the fees for the relevant month of service the claim relates to.

These limits do not apply to liability for fraud, bad faith, gross negligence or wilful misconduct, or to any liability that the law does not allow us to limit or exclude, including mandatory consumer protections.

29. Indemnity

To the extent the law allows, you agree to cover our losses and reasonable legal costs if a third party makes a claim against us because of:

• your customer data, content, email lists or ads;
• your breach of these terms; or
• your breach of any law or anyone else's rights, including privacy, anti-spam and intellectual property rights.

30. Governing law and disputes

• These terms are governed by the laws of the Republic of the Philippines.
• We will first try to resolve any dispute with you in good faith. Please contact us first.
• If we cannot resolve it, the dispute will be decided by the proper courts of Davao City, Philippines.
• If you are a consumer, you keep any mandatory rights under the laws of the place where you live. This includes the right to bring a claim in your local courts and to complain to a consumer authority, such as the Department of Trade and Industry in the Philippines.

31. Changes to these terms

• We may update these terms from time to time. The "Last updated" date at the top shows the latest version.
• For important changes, we will tell you by email or by a notice on our website or in the CRM at least 14 days before they take effect.
• Changes never affect a month you have already paid for, or a signed proposal, unless you agree.
• If you do not agree with a change, you can stop using our services. Since there is no automatic renewal, you will not be charged again.

32. Other terms

• Whole agreement: These terms, our Privacy Policy, the Data Processing Terms in the Annex (for CRM customers) and any proposal or quote form the whole agreement between us.
• Events outside our control: We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, power or internet outages, or failures of third-party platforms.
• Transfer: You may not transfer these terms without our written consent. We may transfer them to a company that takes over our business, and we will tell you if that happens.
• If a term is invalid: The rest of these terms still apply.
• No waiver: If we do not enforce a term straight away, we can still enforce it later.

33. Contact us

Aquila Softwares Corporation (operating Aquila Dimensions)

• Address: 212 ENM Bldg, Sampaloc St, Juna Subdivision, Matina Crossing, Davao City, Philippines
• Email: marketing@aquilasoftwares.com
• Viber: +63 917 731 9598

Annex — Data Processing Terms

These Data Processing Terms apply when your company uses the Aquila Dimensions CRM and puts personal data about its own clients, contacts or other people into it ("customer personal data"). They form part of our Terms of Service. In these Data Processing Terms, "you" means the CRM customer and "we" means Aquila Softwares Corporation, operating as Aquila Dimensions.

If these Data Processing Terms conflict with any other part of the Terms of Service on how customer personal data is handled, these Data Processing Terms apply.

DP1. Our roles

• You are the personal information controller for customer personal data. You decide what data goes into the CRM and why.
• We are your personal information processor. We process customer personal data only to provide the CRM to you.
• You must have a lawful basis for the customer personal data you put into the CRM, and you must give your clients any notice the law requires.
• Reminder emails sent through the CRM to your clients are sent on your behalf.

DP2. Details of the processing

• Subject matter: providing the Aquila Dimensions CRM.
• Duration: while you use the CRM, plus the period in section DP9.
• Nature and purpose: storing, organising, displaying, exporting and deleting your records, generating invoices, proposals and reports, and sending reminder emails to your clients on your behalf.
• Types of personal data: names, contact details (such as email, phone and address), company details, invoice, payment, collection and withholding records, proposals, notes, and any other data you choose to enter.
• Categories of people: your clients, your clients' contacts, and other people whose details you choose to enter.

DP3. Your instructions

• We process customer personal data only on your documented instructions. Your instructions are these Terms, your settings and your use of the CRM's features, and any other written instructions you give us that we agree to.
• We do not use customer personal data for our own purposes, and we never sell it or use it for marketing.
• If the law requires us to process customer personal data in another way, we will tell you first, unless the law does not allow us to.
• If we believe an instruction breaks data protection law, we will tell you.

DP4. Confidentiality of our people

Only staff and contractors who need access to provide or support the CRM can access customer personal data. They are bound by a duty of confidentiality.

DP5. Security

We use organisational, physical and technical measures to protect customer personal data, including:

• encrypted connections (HTTPS);
• passwords stored only in hashed form;
• access limited to people who need it; and
• a separate workspace for each customer.

We review these measures from time to time and will not reduce the overall level of protection.

DP6. Sub-processors

You allow us to use these sub-processors:

• Each sub-processor is bound by written terms that protect personal data at least as well as these Data Processing Terms.
• We stay responsible to you for our sub-processors' work.
• We will tell you by email at least 14 days before we add or replace a sub-processor. If you object on reasonable data protection grounds, tell us. If we cannot resolve your concern, you may stop using the CRM. Because there is no automatic renewal, you will not be charged again.
• You can ask us for the name of our email delivery provider at any time.

DP7. Helping you with requests from your clients

• If one of your clients asks us to access, correct, delete or object to the use of their data, we will pass the request to you and will not answer it ourselves, unless the law requires us to.
• We will give you reasonable help, through the CRM's features or otherwise, so you can respond to requests from your clients and meet your other duties under data protection law.

DP8. Data breaches

• If we become aware of a personal data breach affecting customer personal data, we will tell you without undue delay, and in time for you to meet the 72-hour notification deadline under National Privacy Commission rules.
• We will give you the information we have about the breach, what we are doing about it, and what you may need to do. We will update you as we learn more.
• We will help you notify the National Privacy Commission and affected people where required.

DP9. Return and deletion

• You can export your customer data to CSV at any time while your workspace is active. If your workspace is locked, email us and we will help you export it.
• If you close your account, or your workspace stays locked, we keep your data for a period we will announce in advance by email before any deletion. After that period, we delete customer personal data.
• Deleted data may stay in backup copies for a short time until those copies are overwritten.
• We may keep copies only where the law requires us to.

DP10. Audits and information requests

• On reasonable notice, you may ask us for the information you need to check that we are meeting these Data Processing Terms. We will answer reasonable written questions and security questionnaires, and share summaries of our security measures and our sub-processors' security commitments.
• Any other kind of audit must be agreed in writing in advance, must be at your cost, and must protect the confidentiality and security of our other customers.

DP11. Transfers outside the Philippines

• The CRM is hosted with DigitalOcean, which may store data in data centres outside the Philippines. Our email delivery provider may also process data outside the Philippines.
• You allow these transfers. We protect transferred data with contracts and our providers' security commitments, and we remain responsible for it.
• EU and UK customers: if the GDPR applies to your customer personal data, you can ask us for a Standard Contractual Clauses addendum by emailing marketing@aquilasoftwares.com.

DP12. Contact

Questions about these Data Processing Terms can go to our Data Protection Officer, Jason Te, at marketing@aquilasoftwares.com (attention: Data Protection Officer), or by post to: Data Protection Officer, Aquila Softwares Corporation, 212 ENM Bldg, Sampaloc St, Juna Subdivision, Matina Crossing, Davao City, Philippines.